PRINCIPAL POLICIES OF THE TOKYO METROPOLITAN GOVERNMENT

Safe Water Supply

	The Yamaguchi reservoir after completion of dam-strengthening works

The Bureau of Waterworks supplies water to all of Tokyo's 23 special wards, and to 25 municipalities (shi and cho) in the Tama district. Water services in the 23 special-ward area are managed directly by the Bureau, and in the Tama district some services are contracted out to each municipality.

Main facilities

FY2000 saw the start of a new management plan scheduled to run from fiscal 2000 to 2003, known as the Waterworks Management Plan 2000. This plan was launched to offer higher standards of water services, more appropriate to the 21st century, through more efficient management.

On the basis of this plan, waterworks operations are being advanced in accordance with the following main policies:

	Setting long-term objectives for improving and maintaining water facilities.
	Securing water resources, coping with earthquakes,promoting advanced water treatment, etc.

	Introducing the Waterworks Fresh Diagnosis Program.
	Providing the general public with opportunities to visit water supply facilities, etc.

	Striving to save energy and to recycle resources.
	Introducing environmental accounting, obtaining ISO certifications, etc.

	Setting clear business objectives, introducing private finance initiatives (PFI, i.e. the upgrading of social capital through private funding, etc.) into many fields.
	Creating an interactive information exchange system, etc.

	Cutting back on staff (500 employees) and wages.
	Reducing building costs and selling off unused land, etc.

Note: The Waterworks Fresh Diagnosis Program is an effort to establish an accurate grasp of customer needs while enhancing user understanding and appreciation of the water supply services provided in Tokyo. Under this program, Bureau personnel and investigators from contracted companies visit customers to analyze individual water use, inspect water quality and leakage and otherwise assess the conditions surrounding water supply and use.

Bureau of Waterworks Service area : 1,222.2 km2 Population served : 11,953,000 Service availability : 100% No. of places water supplied to : 6,222,000 Staff : 4,982 Total length of supply pipes : 24,530 km Total production capacity : 6,960,000 m3 per day Water source : 6,230,000 m3 per day Total annual water supply volume : 1,638,523,000 m3 Maximum daily water supply volume : 5,092,000 m3 Average daily water supply volume : 4,489,000 m3 (Figures as of March 31 2003)